In the hospitality industry and any other sector for that matter, cyber security compliance is a must going forward. Customer data is such an important aspect as it provides great insights and at the same time enables operators to create personal relationships. For this reason, it needs to be safeguarded, all measures taken to ensure that it is safe and secure.
Given that customers in the hospitality industry entrust the operators with a load of personal data. They expect that it should be safeguarded to ensure that it does not fall into the hands of the wrong people.
In the wake of the Marriott’s data breach where the company reported that financial and personal data for more than 500 million customers have been compromised. Customers are questioning the cyber security compliance levels of the entities that they entrust their delicate information with. Data breach of this magnitude exposes a large number of people to cyber crimes and also leads to loss of trust in businesses
The affected company also risks facing multiple lawsuits as people seek redress. Judging by the past incidences, an operator should expect a very painful ride ahead as several regulatory and legal proceedings will be instituted. This calls for operators to do everything possible to ensure that they have secured customers’ data and have also instituted a very high level of customer data protection. Before offering customer data protection, it is important for the operators to understand what type of data they collect from their guests, its mode of storage as well as how it is used. Through such analysis, the operators can identify the data that cyber criminals may be interested in and pay special attention to securing it.
The hospitality industry collects three main types of data; personal, preference and transactional data. Personal data includes details such as name, date of birth and contacts of the guests; preference data is what the operator collects with the purposes of understanding the guest better and transaction data is collected through reservation system, point of sale and payment methods. Cyber criminals will be interested in data such as name, social security numbers, and credit card numbers among other personal details. Knowing what data is collected from the guest and places where it is stored is the first step in ensuring its safety and also ensuring cyber security compliance.
Businesses should brace themselves for increased scrutiny and audits on their customer data protection system. It will not be enough to prove that data is encrypted; companies will be required to ascertain that the security keys are effectively managed and securely stored. Compliance bodies as well as standard bodies are likely to add these criteria, making hospitality operators to comply when the new requirements will be introduced. Beyond the financial penalties that may be imposed, it is expected that greater regulations are on the way with even future legislation in the United States similar or even more punitive than GDPR.
Griffin Group Global assists individuals and companies to secure their data. The firm delivers you a personalized plan that gives you a flexible, yet broad based set of solutions designed to fit the demands of your lifestyle and your businesses needs. This helps in increasing productivity, saves time, money and gives peace of mind. The cyber security compliance is a promising first step toward a new business culture that can become a norm. Respect and secure the data of all people who entrust their sensitive information to you. By adhering to compliances, you will cultivate the values of data security in your employees and nurture social responsibility in business. This way, you will be among the first to introduce a new mindset of respecting customer data privacy. – Get started here.